Shipping & Returns

Returns Policy

We hope you will be delighted with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


We can ship to virtually any address in the world.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 

Cut Off Time

Before 13:00 GMT Mon-Thurs. Orders made after 13:00 GMT Thursday will be delivered Monday using this service. Please note orders on a Next Day service will be delivered the next available working day.


Delivery Times

Please remember that our couriers (Royal Mail) do their best to deliver your parcels to fit around your lifestyle. To schools deliveries should be made by 3pm, to work addresses deliveries should be made by 5pm and to home addresses deliveries should be made by 6pm. Please note that it’s not always possible to fulfil these times therefore on occasions they may deliver up until 9pm.


International Customs and Import Duties

Jadoreyou cannot control any customs or import duties applied to your package. All applicable charges must be paid by the customer and we cannot be held responsible for these charges. We can’t tell you what the cost will be as customs policies and charges can vary from country to country.